FAQ's
The teas and herbal infusions
Where is the tea from?
Ceylon (Sri Lanka). Joe loves the flavour profile of Ceylon tea; it’s light, floral and refreshing. All our organic black, green and white teas are sourced there.
Where are the herbal ingredients from?
Some are from Sri Lanka and some, the rest of the world, depending on where the best tasting, organic fruits and herbs are grown each year.
Are the teas organic?
Yes, every single one of them is certified by the Soil Association in the UK (USDA and Ecocert internationally). Organic certification ensures the teas are grown without the use of chemicals and pesticides, and in the most sustainable way possible.
Which teas contain caffeine?
Ever-So-English Breakfast, Ever-So-English Everyday and The Earl of Grey are black teas containing caffeine. Ever-So-English Decaf is gently decaffeinated with CO2 but is not completely caffeine-free. Queen of Green and Whiter Than White have less caffeine (and more antioxidants) respectively. All the rest are caffeine-free.
What are the tea bags made from?
Our pyramid bags, string and tag are made from sugar cane, cotton and paper making them all biodegradable and suitable for your food waste bin at home.
How do you make the perfect cup of tea?
Use freshly boiled fresh water for black teas and 80°c for all greens, whites and herbals. Infuse for as long as you like and add a splash of milk, a dribble of honey or a sprig of herbs if you fancy.
Online customers
Do you ship worldwide?
We currently ship to UK destinations only via Royal Mail from our warehouse just outside London. We will do our best to get your goods out to you in the quickest time, but please allow up to 1 week for delivery.
We despatch orders within 2 working days of receipt and we aim to deliver within 5 working days within the UK.
How much does shipping cost?
We ship via Royal Mail Tracked 48 service. The cost is £3.95 and there is free shipping for orders over £15.
Can I track my order?
If you haven’t received your order after 7 days, please contact us at orders@joesteacompany.com
How can I make payment?
We accept all major credit and debit cards via Shopify Pay.
Do I have to pay tax on my order?
You’ll be glad to hear that tea is a zero-rated VAT item.
Can I return or exchange my product?
In the event that your product is received damaged, please email us within 5 working days of receipt.
Goods are returned to us at your cost. Please include a copy of your invoice and an accompanying letter outlining the reason for your return. We will then contact you and discuss your exchange or refund process.
Please note refunds can take up to 14 days.
Monthly Subscriptions
How do I change my subscription order?
Login into your account. Within your account, you’ll be able to update your order.
What products can’t I add to my subscription?
Certain items like Teaware can’t be added to your subscription.
How can I find out when my next monthly subscription is due?
Login into your account. Within your account, you’ll see the monthly date your goods are dispatched.
Can I change my monthly subscription products?
Login into your account. Within your account, make the changes you'd like to.
I’ve ordered before, can I get a discount?
Subscriptions are independent of regular place orders and the subscription discount can’t be added to one-off orders.
Can I cancel my subscription?
You can cancel your monthly subscription after the first two-month period. To do so, please login into your account to cancel.
Can I pause a monthly subscription?
To pause your subscription after the first two-month period login into your account to make the changes to hold and unhold as required.
Can I have multiple subscriptions?
This is possible.Why not get send a tea subscription gift for a loved one!