Privacy notice

This policy explains how we, Joe’s Tea Company Ltd of 3.04, Food Exchange, New Covent Garden Market, London, SW8 5EL, use your personal information which you provide to us when using our website.

1. When do we collect information about you?

We collect personal information from you when you order goods or services from us or use our website, or when you sign-up to our mailing list. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.

We do not store customer credit card details nor do we share customer details with any 3rd parties

2. What information do we collect?

We collect your name and email address when you sign up to a web account with us, and your email address when you sign up to our mailing list. We record details of your orders including items purchased and delivery/billing addresses.

3. How will we use the information we collect from you?

We want to give you the best customer service possible so we collect your data and analyse it. We can then send you information on new products, offers and services that will be most useful to you.

Information that we collect from you is used to process your order and to manage your account. We use your information to process orders, to respond to any queries or complaints, and to send you emails about our products and services.

In processing your order we may send your information to credit reference and fraud prevention agencies.

The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

4. Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We use the following cookies on our website: Google Analytics, Shopping Cart and Account User Cookies.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

5. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

6. Who do we share your personal data with?

Sometimes we will share your personal data with trusted third parties such as couriers and delivery companies, fraud management companies, or the government when requested to do so.

In order to protect your privacy we will only provide the information necessary to perform their specific services and work closely with them to ensure your privacy is respected and protected at all times.

7. Access to your information

You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information or to ask us any questions – There will be a small charge for processing this request.

You may unsubscribe from our email communication or close your web account with us at any time.

8. Other Websites

Our website may have links to other websites. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

Updated 23rd May 2018