Shipping

We dispatch orders within 1 working day (Monday to Friday) of receipt. Please see below for a summary of our delivery costs and timings.
UK Delivery
Royal Mail Tracked
2-3 working days
£3.50*
Free – spend over £10
UK Delivery
DPD
Next Working Day on orders received before 1 pm – Mainland only**
£5
Europe Delivery
Globalmail
3-7 working days
£11.95*
United States Delivery
The United States Tracked
3-7 working days
£15.95*
Switzerland Delivery
Globalmail
3-7 working days
£11.95*
Canada Delivery
International Tracked
3-7 working days
£25.95*

**Delivered next working day to UK mainland when ordered before 1 pm on a working day (Monday – Friday). Shipments to UK highlands, islands and Northern Ireland take 2 working days.

 

FAQs

Can I track my order?

You will receive a tracking link via email once your order has been placed.

How can I make payment?

We accept all major credit and debit cards (except American Express) via Stripe and Paypal.

Do I have to pay tax on my order?

You’ll be glad to hear that tea is a zero-rated VAT item.

My shipping country is unavailable

If your shipping country is unavailable, please contact us at <hello@joesteacompany.com> and we’ll happily chat through your order and supply a shipping cost.

 

Returns and Exchanges

 

Can I return or exchange my product?

In the event that your product is received damaged or if you are unhappy for any reason please follow the Returns Process on your order confirmation email.

Please note refunds can take up to 14 days.