FAQ’s

The teas and herbal infusions

Where is the tea from?

Ceylon (Sri Lanka). Joe loves the flavour profile of Ceylon tea; it’s light, floral and refreshing. All our organic black, green and white teas are sourced there.

Where are the herbal ingredients from?

Some are from Sri Lanka and some, the rest of the world, depending on where the best tasting, organic fruits and herbs are grown each year.

Are the teas organic?

Yes, every single one of them, certified by the Soil Association in the UK (USDA and Ecocert internationally). Organic certification ensures the teas are grown without the use of chemicals and pesticides, and in the most sustainable way possible. Learn more about organic here.

Which teas contain caffeine?

Ever-So-English Breakfast and The Earl of Grey are black teas containing caffeine. Queen of Green and Whiter Than White have less caffeine (and more antioxidants) respectively. All the rest are caffeine free.

What are the tea bags made from?

Recyclable food safe nylon. We’re working towards a biodegradable solution approved by the Soil Association.

Can I recycle the tea bags?

Yes you can, you just need to open them and discard the content into the food waste and then pop the bag in with your normal recycling.

How do you make the perfect cup of tea?

Use freshly boiled fresh water for black teas and 80°c for all greens, whites and herbals. Infuse for as long as you like and add a splash of milk, a dribble of honey or a smidge of sugar if you fancy. Read more here.

Why don’t you sell loose leaf in to retail?

Our tea bags contain whole ingredients and our clever good-to-go pyramid bags allow the teas and herbal infusions to brew like a loose leaf tea conveniently wrapped up. Sign up to our mailing list in the footer to be the first to know about new products.

 

Online customers

Do you ship worldwide?

We ship our teas all over the UK and Europe everyday via Royal Mail from our warehouse just outside London. We will do our best to get your goods out to you in the quickest time, but please allow up to 1 week for delivery.

If your shipping country is unavailable, please contact us at hello@joesteacompany.com and we’ll happily chat through your order and supply a shipping cost.

How much does shipping cost?

Shipping costs vary based on the size of your order and the country where you are ordering from. Please see bellow for a summary of our delivery costs.

Country Rate (£) Delivery Time
UK Royal Mail Tracked £3.50 1 to 2 working days
UK Next Day £10 Next Day
European Union £10 3 to 4 working days

Can I track my order?

If you haven’t received your order after 7 days, please contact us at orders@joesteacompany.com

How can I make payment?

We accept all major credit and debit cards (except American Express) via Stripe and Paypal.

Do I have to pay tax on my order?

You’ll be glad to hear that tea is a zero-rated VAT item.

Can I return or exchange my product?

In the event that your product is received damaged, please email us within 5 working days of receipt.

Goods are returned to us at your cost.  Please include a copy of your invoice and accompanying letter outlining reason for your return. We will then contact you and discuss your exchange or refund process.

Please note refunds can take up to 14 days.